As a scrum master you must listen more than you talk. One of the things that I'm trying to do more of as a Scrum Master is to give the team a chance to give their ideas rather than me as the scrum master giving my ideas. This is not easy to do especially since a lot of times you know the solution. As a Scrum Master you may be a Dev lead, Architect, QA Analyst, etc. But if the team comes up with the solution they will feel like it was their idea and not yours. In Agile as a Scrum Master we must move away from the top down management structure and be more of a coach who supports the team in achieving their goals.
Another thing I find as an effective listening skill as a Scrum Master is to do a retrospective on yourself with each individual team member by asking the following questions:
- How am I doing on this project?
- What are some things I can improve on?
- If you could change one thing that would make a difference for you, what would it be and why?
By asking these questions and intently listening to the team for their feedback it'll help you to become a better Scrum Master. It will also help you to understand some of your strengths and weaknesses. Ensure that you take notes of the discussions so that you can look at them later and see if there are any common themes. Give it a try and let me know how it goes for you by writing a comment on this blog.
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