Recently, I came across news in which server in a restaurant
has nick named one of the guest and that nick was offensive (http://www.latimes.com/features/food/dailydish/la-dd-food-fyi-women-called-fat-girls-on-restaurant-receipt-20121210,0,4647008.story).
From software perspective this is a failure in requirement
gathering. I can fairly assume that one
who gathered requirement has not worked on the floor. She should know that giving nick name is
common practice any restaurant and most of the time ad hoc nick names are not
so pleasant. So why nick name got
printed on receipt. Life of nick name should be confined till screen of Point
of Sale (PoS) system.
So lesson for any Product Owner in any agile (SCRUM)
software development (sic!) environment must have worked on the floor and not
living in Ivory Tower.
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