Your Existing Outsourcing Deal

As your enterprise already have outsourcing deal and with changed economic condition it seems that value delivered by deal is not sufficient. So what you can do with existing deal:

1. Encourage Service Provider to cut cost: Cost cutting always has scope. Ask your service provider to provide information where your enterprise can cut costs as service provider has third party view as well inside information about lot of your processes and systems.
2. Encourage Service Provider to optimize standardization and process maturity: As service provider might be working with its numerous customers. Get benefit of this knowledge and ask service provider to suggest standardization and industry practices.
3. Increase Scope and duration of your deal: This will encourage service provider in cost cutting and increasing the productivity. It will also reduce your management overheads.
4. Verify Service Provider’s Performance: Benchmark service provider’s service performance from industry standards as well as service provider’s other customers.
5. Renegotiate: If possible renegotiate the deal with better terms and conditions.