Top 16 lessons from Real world BPM Projects

DO

• Start with an low hanging fruits – easy to implement, least politicized
• Document the process in detail
• Establish a simple ROI metric for initiative that is meaning for business
• Do engineering not over engineering
• Insist on multiple iterations
• Use business process needs to compare offerings
• Hire help
• Plan for enterprise convergence
• Change is inevitable
• Work in cooperation with process improvement (Six Sigma, Reengineering, Lean etc) initiatives.


DON’T

• Revolution in process engineering
• Go overboard with process performance metrics
• Wait for complete consensus on the new process before getting something up and running
• Allow Scope creep
• Focus on technology instead of Business functionality of BPMS
• Try implement complex process in first go